Shipping policy
Last updated: September 30, 2026
At CozyChi Gift Store, we want your order to arrive safely and as smoothly as possible. Please review the information below before placing your order.
Order Processing
Orders are processed after your payment has been successfully received.
Orders may require approximately 2–5 business days to process, depending on product availability and fulfillment requirements.
During holidays, promotions, high-order periods, or unexpected circumstances, processing may take longer.
Shipping Times
For orders shipped to the United States, delivery time is generally around 10–15 days after processing, depending on the shipping method, destination, product availability, and carrier.
Please note: Shipping times are estimates and are not guaranteed. Delays may occur because of weather, customs, carrier delays, inventory availability, or other circumstances outside of CozyChi Gift Store's control. CJdropshipping also advises that its estimated shipping times can be affected by inventory and customs clearance.
Tracking Information
Once your order has been shipped, tracking information may be provided and updated as it becomes available.
Please allow some time for tracking information to appear or update after the package has been dispatched.
Shipping Costs
Shipping costs are calculated based on the shipping method, destination, product weight, and other shipping factors. The available shipping options and applicable cost will be shown at checkout.
International Shipping
International shipping may be available for selected products and destinations. Delivery times and shipping costs vary by destination and shipping method.
Customers may be responsible for applicable customs fees, duties, or taxes where required.
Delayed or Missing Orders
If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us at:
Email: CozyChigftstore@outlook.com
Please include your order number so we can help investigate the shipment.
Incorrect or Damaged Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging.
We will review the issue and provide the appropriate next steps.
Changes to Your Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you need to change your address after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Contact Us
If you have questions about shipping, please contact:
CozyChi Gift Store
Email: CozyChigftstore@outlook.com